Salesforce Knowledge Management · FinOps Profile

Salesforce Knowledge Management Finops

FinOps framework definition for the Salesforce Knowledge Management API surface. Provides a FOCUS-aligned mapping for cost allocation, usage measurement, and unit-economics reporting across the provider's APIs.

Salesforce Knowledge Management Finops is the FinOps profile for Salesforce Knowledge Management on the APIs.io network, aligned with the FinOps Foundation Framework.

It defines 3 billable meters, billed in USD, on a monthly cycle, and pricing category usage-based.

The profile maps 9 FOCUS columns for cost-allocation reporting.

Tagged areas include Articles, CRM, Customer Service, Documentation, and Knowledge Management.

Category: API Pricing: Usage-Based Billing: Monthly FOCUS v1.3
ArticlesCRMCustomer ServiceDocumentationKnowledge ManagementSupportFinOpsCost ManagementFOCUS

Framework Alignment

Framework
FinOps Foundation Framework
Data Spec
FOCUS v1.3

Charge Categories

UsagePurchaseTaxCreditAdjustment

FOCUS Columns

BillingCurrency
USD
ChargeCategory
Usage
InvoiceIssuerName
Salesforce Knowledge Management
PricingCategory
Usage-Based
PricingUnit
request
ProviderName
Salesforce Knowledge Management
PublisherName
Salesforce Knowledge Management
ServiceCategory
Developer Tools / API
ServiceName
Salesforce Knowledge Management

Meters

api_requests
Unit: request
Count of billable API requests
data_egress
Unit: GB
Bytes returned over the network in API responses
compute_seconds
Unit: second
Server-side compute consumed by the request, where applicable