Intercom · FinOps Profile

Intercom Finops

FOCUS-aligned FinOps for Intercom.

Intercom Finops is the FinOps profile for Intercom on the APIs.io network, aligned with the FinOps Foundation Framework.

It defines 6 billable meters, billed in USD, on a monthly cycle, and pricing category per-seat + per-resolution.

The profile maps 5 FOCUS columns for cost-allocation reporting.

Tagged areas include FinOps, FOCUS, and Customer Support.

Category: Customer Support Pricing: Per-Seat + Per-Resolution Billing: Monthly FOCUS v1.3
FinOpsFOCUSCustomer Support

Framework Alignment

Framework
FinOps Foundation Framework
Data Spec
FOCUS v1.3

FOCUS Columns

BillingCurrency
USD
ProviderName
Intercom
PublisherName
Intercom
ServiceCategory
Customer Support
ServiceName
Intercom

Meters

user_seats
Unit: seat-month
fin_resolutions
Unit: resolution
outbound_messages
Unit: message
phone_minutes
Unit: minute
sms_segments
Unit: segment
email_sends
Unit: email

Sources