Gladly · FinOps Profile

Gladly Finops

FOCUS-aligned FinOps definition for the Gladly customer-service platform. Per-seat subscription for Hero/Superhero, per-conversation metering for Sidekick AI, and per-minute / per-message metering for voice and SMS channels.

Gladly Finops is the FinOps profile for Gladly on the APIs.io network, aligned with the FinOps Foundation Framework.

It defines 5 billable meters, billed in USD, on a monthly cycle, and pricing category hybrid.

The profile maps 8 FOCUS columns for cost-allocation reporting.

Tagged areas include FinOps, Cost Management, FOCUS, Customer Service, and CX.

Category: Customer Service Software Pricing: Hybrid Billing: Monthly FOCUS v1.3
FinOpsCost ManagementFOCUSCustomer ServiceCX

Framework Alignment

Framework
FinOps Foundation Framework
Data Spec
FOCUS v1.3

Charge Categories

SubscriptionUsageTaxCreditAdjustment

FOCUS Columns

BillingCurrency
USD
InvoiceIssuerName
Gladly
PricingCategory
Hybrid
PricingUnit
seat
ProviderName
Gladly
PublisherName
Gladly
ServiceCategory
Customer Service Software
ServiceName
Gladly Platform

Meters

agent_seat
Unit: seat
sidekick_conversation
Unit: conversation
voice_ai_minute
Unit: minute
toll_free_inbound_minute
Unit: minute
sms_message
Unit: message

Sources