freshworks · FinOps Profile

Freshworks Finops

FOCUS-aligned FinOps for Freshworks.

Freshworks Finops is the FinOps profile for freshworks on the APIs.io network, aligned with the FinOps Foundation Framework.

It defines 4 billable meters, billed in USD, on a monthly cycle, and pricing category per-agent subscription.

The profile maps 5 FOCUS columns for cost-allocation reporting.

Tagged areas include FinOps, FOCUS, and Customer Support / CRM.

Category: Customer Support / CRM Pricing: Per-Agent Subscription Billing: Monthly FOCUS v1.3
FinOpsFOCUSCustomer Support / CRM

Framework Alignment

Framework
FinOps Foundation Framework
Data Spec
FOCUS v1.3

FOCUS Columns

BillingCurrency
USD
ProviderName
Freshworks
PublisherName
Freshworks
ServiceCategory
Customer Support / CRM
ServiceName
Freshworks

Meters

agent_seats
Unit: seat-month
freddy_ai_sessions
Unit: session
tickets_created
Unit: ticket
collaborators
Unit: collaborator-month

Sources