freshdesk · FinOps Profile

Freshdesk Finops

FOCUS-aligned FinOps for Freshdesk: tiered per-agent SaaS subscription (Growth / Pro / Enterprise) billed annually, plus add-on usage for Freddy AI Agent sessions and purchased API capacity.

Freshdesk Finops is the FinOps profile for freshdesk on the APIs.io network, aligned with the FinOps Foundation Framework.

It defines 4 billable meters, billed in USD, on a annual cycle, and pricing category tiered subscription + usage add-ons.

The profile maps 6 FOCUS columns for cost-allocation reporting.

Tagged areas include FinOps, FOCUS, Customer Support, and SaaS.

Category: Customer Support SaaS Pricing: Tiered Subscription + Usage Add-ons Billing: Annual FOCUS v1.3
FinOpsFOCUSCustomer SupportSaaS

Framework Alignment

Framework
FinOps Foundation Framework
Data Spec
FOCUS v1.3

Charge Categories

PurchaseUsageTaxAdjustmentCredit

FOCUS Columns

BillingCurrency
USD
InvoiceIssuerName
Freshworks Inc.
ProviderName
Freshworks
PublisherName
Freshworks Inc.
ServiceCategory
Customer Support SaaS
ServiceName
Freshdesk

Meters

agent_seats
Unit: seat-month
freddy_ai_sessions
Unit: session
api_calls
Unit: request
api_capacity_addon
Unit: capacity-block

Sources