Amazon Connect · FinOps Profile

Amazon Connect Finops

FOCUS-aligned FinOps for Amazon Connect: pure pay-as-you-go billing per channel-minute or channel-message, with included AI capabilities and no seat-based licensing. Charges flow through the AWS invoice and Cost Explorer / FOCUS-formatted Cost & Usage Reports. Per-minute / per-message rates vary by region and third-party telephony provider; carrier and PSTN charges are billed in addition to channel rates.

Amazon Connect Finops is the FinOps profile for Amazon Connect on the APIs.io network, aligned with the FinOps Foundation Framework.

It defines 6 billable meters, billed in USD (settlement varies), on a monthly cycle, and pricing category pay-as-you-go.

The profile maps 8 FOCUS columns for cost-allocation reporting.

Tagged areas include Cloud, Contact Center, Customer Engagement, AI, and FinOps.

Category: Contact Center Pricing: Pay-As-You-Go Billing: Monthly FOCUS v1.3
CloudContact CenterCustomer EngagementAIFinOpsFOCUS

Framework Alignment

Framework
FinOps Foundation Framework
Data Spec
FOCUS v1.3

Charge Categories

UsageTaxAdjustmentRefundCredit

FOCUS Columns

BillingCurrency
USD
ChargeCategory
Usage
InvoiceIssuerName
Amazon Web Services, Inc.
ProviderName
Amazon Web Services
PublisherName
Amazon Web Services, Inc.
RegionId
aws-region
ServiceCategory
Contact Center
ServiceName
Amazon Connect

Meters

voice_minutes
Unit: minute
Per-minute voice channel consumption (PSTN + WebRTC inbound/outbound)
chat_messages
Unit: message
Chat messages sent or received
email_messages
Unit: message
Email messages sent or received
sms_messages
Unit: message
SMS / third-party messaging messages sent or received
tasks
Unit: contact
Task contacts processed
pstn_charges
Unit: minute
Pass-through PSTN / carrier charges separate from channel rate

Sources